Fly99 Privacy Policy — How We Protect Your Data
User privacy is a top priority at fly99. This policy clearly outlines what information we collect, how we use it, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the fly99 platform, we collect the following categories of information:
Account Information
Your full name, email address, phone number, date of birth, and username as provided when you registered your fly99 account.
Payment Information
Details of local payment methods in Malaysian Ringgit (RM), such as bank account numbers, FPX details, and Touch 'n Go information used for deposits and withdrawals.
Device & Browser Information
IP address, device type, operating system, browser name and version, and language settings. This information is collected automatically for security and optimisation purposes.
Platform Usage Data
In-platform activity records, including login timestamps, game types accessed, betting history, and interactions with fly99 platform features.
2. How We Use Your Information
Fly99 uses collected information solely for legitimate and necessary purposes, including:
- Account management: Creating, verifying, and managing user accounts, including login processes and account security.
- Transaction processing: To facilitate MYR deposits and withdrawals via supported local payment methods.
- Platform security: Detecting and preventing fraud, money laundering, multi-account abuse, and other security threats.
- Service improvements: Analysing how users interact with the platform for technical improvements and enhanced user experience.
- Service communications: Sending account notifications, processing transaction updates, policy changes, and other important information.
- Legal compliance: To meet applicable Malaysian legal reporting and compliance requirements.
Fly99 will not use your data for third-party marketing without your explicit consent.
3. Cookies & Tracking
What Cookies We Use
The fly99 platform uses cookies and similar tracking technologies to enhance the user experience. These include:
- Session cookies: To keep you logged in as you browse the platform.
- Preference cookies: To remember your language settings and display preferences.
- Analytics cookies: To understand aggregated platform usage patterns without identifying individual users.
Your Cookie Controls
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect fly99 platform functionality, including automatic login and the saving of user preferences. fly99 does not use third-party cookies for targeted advertising.
4. Data Storage & Security Measures
Fly99 implements a range of technical and organisational measures to protect users' personal data from unauthorised access, misuse, loss, or destruction:
- SSL encryption: All data transmitted between your browser and fly99's servers is protected with industry-standard SSL/TLS encryption.
- Secure storage: Personal data is stored on secured servers with strict access controls and round-the-clock monitoring.
- Data segregation: Payment information is stored separately from general account data, with additional security layers in place.
- Retention period: Personal data is retained for the duration your account remains active, and for the period required by Malaysian law following account closure.
- Periodic review: Our security systems are reviewed and updated on a regular basis to ensure effective protection against the latest threats.
That said, no security system is entirely foolproof. fly99 encourages users to play their part in keeping their accounts secure by using strong passwords and not sharing login credentials.
5. Sharing Information with Third Parties
Fly99 does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Transaction details that must be shared with local Malaysian payment processors to facilitate MYR deposits and withdrawals.
- Legal requirements: fly99 will disclose information when required by law, court order, or directive from a competent authority in Malaysia.
- Rights protection: When necessary to protect the rights, property, or safety of fly99 or other users from fraudulent or unlawful activity.
Any third-party service providers who receive user data are bound by confidentiality agreements that prohibit using that data for any purpose other than those specified by fly99.
6. User Rights, Policy Changes & Contact Us
Your Rights as a fly99 User
As a fly99 user, you have the following rights regarding your personal data:
- Access rights: You may request a copy of the personal data we hold about you at any time.
- Right to rectification: You can update or correct inaccurate personal information through your account settings or by contacting support.
- Right to erasure: You may request the deletion of your personal data, subject to applicable legal retention requirements.
- Right to restriction: In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
Changes to This Privacy Policy
Fly99 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via an in-platform notice or email. Continued use of the platform after such changes are published will be considered acceptance of the updated terms. We encourage you to review this page periodically.
Contact Us About Privacy
For any enquiries, requests, or complaints regarding your privacy and data protection, please contact the fly99 team by email: [email protected]. For general enquiries, visit the FAQ us.
Your Data Is Safe with fly99
Register with confidence or log back in. Any questions about privacy or account security can be answered through our FAQ.