Fly99 Responsible Gaming — Play Healthy, Live Balanced
Fly99 believes that online entertainment should bring joy, not stress. This page offers guidance, self-control tools, and support resources to help you stay in control and keep your experience positive.
We care about the well-being of every fly99 user in Malaysia.
1. fly99's Commitment to Responsible Gaming
Fly99 takes a serious and proactive approach to ensuring all users can enjoy online entertainment in a responsible and controlled manner. We believe that the enjoyment of gaming can only be sustained when every user understands their own limits and plays within their means.
As a responsible entertainment platform, fly99 provides a range of self-control tools, educational resources, and support channels to help users make informed decisions. We do not encourage excessive gaming and always put the well-being of our users first.
All fly99 users are encouraged to read this guide carefully and make use of the tools provided to ensure a healthy and enjoyable gaming experience.
2. Recognise the Signs of At-Risk Behaviour
It's important to recognise the early signs that your gaming habits may be becoming a problem. Here are some warning signs to watch out for:
- Feeling the need to bet increasingly larger amounts to get the same level of excitement.
- Using money meant for basic necessities (rent, food, bills) to place bets.
- Being unable to stop playing despite intending to do so.
- Lying to family members or friends about your gaming habits and how much you've spent.
- Chasing losses — betting more in an attempt to recover money that has been lost.
- Feeling anxious, irritable, or stressed when attempting to stop playing.
- Neglecting work, family, or social responsibilities due to gaming.
- Borrowing money or selling personal assets to fund gambling.
If you notice any of the signs above in yourself or someone you care about, we encourage you to act now — use the self-control tools available on fly99 or seek professional help.
3. How to Set Healthy Time and Budget Limits
Budget Limit
Before starting a session, decide on the maximum amount you're comfortable spending over a set period — whether daily, weekly, or monthly. Only use disposable entertainment funds, never money set aside for essential needs.
The golden rule: never bet more than you can afford to lose. Once you've reached your budget limit, stop playing — even if you're feeling lucky.
Time Limit
Set clear time limits for each gaming session. Use your smartphone's timer as a reminder to stop. Avoid playing late at night or when you're tired, as your judgement may be impaired.
Take at least a 15-minute break every hour and make sure gaming doesn't interfere with your sleep, work, or time with family.
4. Available Self-Control Tools
Fly99 offers several self-control options that users can activate at any time through their account or by contacting our support team:
Set a maximum daily, weekly, or monthly deposit limit to proactively manage your spending.
Take a temporary break from the platform for a few days to a few weeks without permanently closing your account.
The option to fully self-exclude from the fly99 platform for an extended period if needed.
To activate any of these self-control features, please contact the fly99 support team at [email protected]. Requests will be processed promptly and kept strictly confidential.
5. Protection of Minors
Fly99 has a zero-tolerance policy on platform use by individuals under the age of 18. We take the following steps to protect minors:
- Age verification is mandatory during account registration. All users must confirm they are 18 years of age or older.
- Fly99 reserves the right to request identity verification documents at any time to confirm a user's age.
- Any account suspected of belonging to a minor will be suspended immediately pending investigation.
For parents and guardians, we recommend that you:
- Use parental control software on devices shared with children.
- Keep your online account password out of reach of children.
- Have open conversations with your children about the risks of online gambling.
6. Life Balance & Seeking Professional Help
Maintain Balance in Life
Online gaming should make up just a small part of your broader social life, not become the centre of it. fly99 encourages users to maintain a healthy balance between online entertainment and other activities such as sports, family time, hobbies, and work.
Signs of a balanced lifestyle include: playing only when you feel positive and calm, not as an escape from stress; respecting the budget and time limits you've set; and ensuring your relationships with loved ones aren't affected by your gaming habits.
Professional Help Available
If you or someone you know needs help with a gambling problem, we encourage you to seek professional support. In Malaysia, the following organisations can help:
- Talian Kasih 15999 — Malaysia's national family welfare helpline, operating 24 hours a day.
- Nearest hospital or mental health clinic — Counselling and treatment services are available through the Ministry of Health Malaysia.
- Non-Governmental Organisations (NGOs) — Several NGOs in Malaysia offer counselling and community support for addiction-related issues.
Fly99 is always here to support users who need help. Reach out to our team at [email protected] and we'll point you to the right resources. For general enquiries, visit FAQ us.